How it works
From first call to handing the room back
Most of the anxiety in a renovation is not the cost, it is not knowing what happens next or who to call. Here is the whole process, in order, including the parts other companies leave out.
- Step 1
You tell us about the room
A phone call or the online form. Age of the house, what is not working about the current bathroom, and roughly what you want to spend. This takes ten minutes and there is no cost or obligation.
- Step 2
We measure up, free
We come to your home, measure the room properly, and check what we can see behind the walls and under the floor. We talk through what layouts are realistic in the space and what package fits your budget.
- Step 3
You get a fixed price and a schedule
One number, in writing, plus a day by day schedule showing which trade is on site and when. No provisional sums hiding in the background, waiting to become an invoice later.
- Step 4
We do the whole job
Strip out through to final clean. Every trade booked, every council inspection arranged, one person on the other end of the phone if you have a question.
- Step 5
We hand it back guaranteed
A walkthrough, a sign off, and a written workmanship guarantee before we leave. The room is yours again and there is a record of what was done.
Step 2, in detail
What happens on the quote visit
This is the visit that everything else depends on, so we do not rush it.
- We measure the room and photograph the existing layout, fixtures and any obvious wear or damage.
- We check what is accessible behind the walls and under the floor covering, looking for signs of old pipework, moisture damage or a house era that changes the scope.
- We talk through what layout options actually fit the space, not just what you have seen in a photo online.
- We discuss which package fits, or how to build a scope that sits between two packages.
- We explain whether your job is likely to need building consent and what that adds to the timeline.
Step 3, in detail
What is in your schedule document
Alongside the fixed price, you get a written schedule. This is what stops a renovation feeling like it disappears into a black box once the trades arrive.
The trade on site each day, in order: strip out, plumbing rough-in, waterproofing, tiling, electrical, gib and paint, then final fix
Which days you will have no water or no toilet access, flagged clearly so you can plan around it
Lead times on ordered items such as vanities, tapware and glass, and when they need to be confirmed by
The council inspection points, if your job needs consent, and roughly when they will fall in the schedule
Your payment stages, tied to the same milestones as the trade schedule so you know what triggers each invoice
How changes get handled
If something needs to change mid-job
A fixed price only means something if changes go through a proper process instead of a shrug and a bigger invoice at the end.
Something is found or something changes
Either we open a wall and find old pipework or rot that genuinely could not be seen at quote stage, or you decide partway through that you want something different from what was originally scoped.
We stop and price it before doing anything
No work proceeds on the strength of a verbal conversation. We write up exactly what the change is, why it is needed or wanted, and what it adds to or removes from the fixed price.
You approve it in writing
You get the variation document, ask any questions, and sign it off before the trade touches that part of the job. If you say no, we look at alternatives that keep you closer to the original price.
It is added to the schedule and the invoice
Once approved, the variation is folded into the job schedule and billed at the relevant payment stage, not sprung on you as a surprise line at the end.
How you pay
Payment stages
Payment is staged against the schedule, not taken as one lump sum before work starts. You are always paying for work that has already reached a checkpoint.
1. Deposit
Paid to confirm your start date and lock in materials that need to be ordered ahead of time, such as tapware, vanities and glass.
2. Progress payment: strip out and rough-in
Due once the old bathroom is stripped out and plumbing, drainage and electrical rough-in are complete and inspected where required.
3. Progress payment: waterproofing and tiling
Due once the wet area is waterproofed to E3 and Building Code standard and the tiling is complete.
4. Final payment
Due once final fix, cleaning and sign off are complete and you have walked through the finished room with us.
Step 5, in detail
What sign off involves
The job is not finished when the last trade packs up their van. It is finished when you have walked the room and are happy with it.
A final clean of the space and removal of all trade rubbish and packaging.
A walkthrough with you, checking finishes, fixtures and function against what was quoted.
Any council code compliance certificate, if your job required building consent, provided to you for your records.
A written workmanship guarantee handed over, so there is a clear record of what is covered.
Common questions
Questions about the process
What homeowners tend to ask once they understand the steps.
See package pricesNot for every day of it, but we do need access arranged for each trade on the schedule. Most homeowners are around for the start, the quote visit and the final sign off, and give us a key or code arrangement for the days in between.
Get a fixed price on your bathroom
Tell us what you have got and what you want. We will come and measure up, talk through the options, and give you a fixed price in writing. No charge, no pressure.